Toby Hone Lawn & Home Care LLC dba Royal Maid Service
Effective Date: January 1, 2026
Privacy Policy
Toby Hone Lawn & Home Care LLC dba Royal Maid Service ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, and physical address
Payment information when you make a purchase or request a quote
Information you provide when requesting our cleaning services
Marketing and communication preferences
SMS opt-in records, including consent records, dates, times, and related information
Non-Personal Information
IP address
Browser type and device information
Website usage information and analytics
Cookies and similar technologies
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
Communication preferences and consent records
2. How We Use Your Information
We may use the information we collect to:
Provide, maintain, and improve our services
Process transactions and payments
Respond to inquiries and service requests
Schedule and manage appointments
Send appointment reminders and service-related communications
Send marketing and promotional messages when you have provided the required consent
Send special offers, discounts, and service-related promotions
Maintain records of communication preferences and consent
Improve website functionality and user experience
Monitor website usage and performance
Prevent fraud and protect the security of our services
Comply with applicable legal and regulatory requirements
3. SMS Messaging and Marketing Communications
If you choose to receive SMS messages from Toby Hone Lawn & Home Care LLC dba Royal Maid Service, you may receive marketing and promotional text messages regarding our cleaning services, including special offers, discounts, and service-related promotions.
SMS Consent
SMS marketing consent is collected separately from consent for informational or transactional communications.
You must manually provide express consent before receiving marketing SMS messages.
SMS consent is optional and is not a condition of purchasing goods or services.
Consent is not automatically assumed from providing your phone number.
We maintain records of SMS consent, including the date and time of the opt-in.
Message Frequency
Message frequency may vary depending on promotions, offers, and other communications.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out
You may opt out of marketing SMS messages at any time by replying STOP.
After requesting to opt out, you will receive a confirmation message, and no further marketing messages will be sent unless you provide consent again.
Help
For assistance, reply HELP or contact us at:
Phone: 407-679-6243
Email: [email protected]
4. SMS Opt-In Information Protection
We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent records are kept confidential and are not used for purposes unrelated to providing the services or communications for which the customer provided consent.
We may share or provide access to SMS-related information with service providers, subcontractors, SMS platforms, messaging providers, or aggregators only when necessary to provide, operate, maintain, or support our messaging services.
These providers are expected to use the information only for the services they provide to us and are not authorized to use SMS opt-in information for their own marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share personal information with:
Service Providers
Third-party vendors that help us operate our business, such as:
Payment processors
Appointment scheduling providers
Website and technology providers
Customer support providers
SMS and messaging service providers
These providers may access information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required by applicable law, legal process, court order, or valid law enforcement request, or when necessary to protect our rights, safety, or property.
Business Transfers
If our business is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction. Any transferred information will remain subject to applicable privacy protections.
SMS text messaging originator opt-in data and consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including:
Secure access controls
Authentication mechanisms
Encryption where appropriate
Regular security reviews and updates
Employee and service-provider privacy practices
Secure backup procedures
Incident and breach response procedures
Although we take reasonable measures to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Analyze website traffic and usage
Remember user preferences
Improve website functionality
Understand how visitors use our website
Measure the effectiveness of our services and marketing efforts
You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
8. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction or updating of inaccurate information
Request deletion of your personal information
Opt out of marketing emails
Opt out of marketing SMS messages by replying STOP
Withdraw consent for future marketing communications
Request information about how your personal information is used
To exercise your privacy rights, please contact us using the information provided in Section 11.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Toby Hone Lawn & Home Care LLC dba Royal Maid Service
Phone: 407-679-6243
Email: [email protected]
Website: www.RoyalMaidServiceOrlando.com
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable laws.
The latest version will be posted on our website with the updated effective date. For significant changes, we may provide additional notice through our website or other appropriate communication methods.